TERMS AND CONDITIONS

1. GENERAL ASPECTS
These General Terms and Conditions (“General Terms”) govern the relations between DITANI LTD / Ditani EOOD /, a Bulgarian limited liability company, with registered seat in Bulgaria, Sofia, Lozenets district, 18 Krichim St., registered with the Ministry of Economy and Industry pursuant to Art. 13, para. 1 of the Currency Act under serial number 7635, UIC 207552284 (“the Company” or “We”), and the persons who use (“user”) the website www.ditani.bg (“the site”) and/or the services offered by the company through the site (“services”).
Access to and use of the site, including any page or component thereof, or any service provided through the site, may only be carried out in accordance with these General Terms, which include the GDPR Policy and the Cookie Policy, also published on the website www.ditani.bg.
For the use of the services, we may require the user to express their consent to these General Terms through a specific action that constitutes unambiguous consent (for example, checking a box “I have read and accept the General Terms and Conditions of the site”).
In order to ensure compliance with the conditions for access to and use of the services, users must review the General Terms during each access to the site. Even if you fail to review the terms but use the site, we will consider that you have accepted this set of General Terms (including all updates thereto).
If you do not agree with the provisions of this set of General Terms (including any updates thereto), please do not use or, as applicable, stop using the site or the services offered by us.

2. DEFINITIONS
Site – domain www.ditani.bg
Account – the section of the site consisting of an email address and password that allows the buyer to place orders and that contains information such as username, password, delivery address, and order history. The user guarantees that all account information is accurate, complete, and up to date.
User – any natural person over the age of 18 or legal entity registered on the site, who by creating an account expresses consent to the specific clauses for the site in the General Terms section.
Buyer – any natural person over the age of 18 or legal entity who creates an account on the site and places an order.
Favorites – a section of the account that allows the user to create lists of products they wish to follow in order to make a purchase possible.
Favorites List – a section in the account where the user can add products they wish to follow in order to make a purchase possible. The user can modify the list by adding or deleting products or by transferring them to the cart.
Shopping Cart – a section of the account where the user can add products they wish to purchase.
Order – the electronic document by which the buyer communicates to the seller their intention to purchase products from the site.
Contract – represents the distance contract concluded between the seller and the buyer, without the simultaneous physical presence of the seller and the buyer.
Content:
All information on the site that can be accessed via electronic equipment.
Any form of communication transmitted by the seller to users through any electronic or other means.
Commercial communications – messages via the website, email, or mobile phone in which the seller provides the user with information regarding current campaigns, current or future offers and promotions, referral campaigns, surveys, or general information.
Transaction – the collection or refund of an amount resulting from the sale of a product through the site, depending on the method of payment or refund.
3. DECLARATIONS AND WARRANTIES
The Company does not guarantee that the information contained on the site is entirely complete or accurate;
The Company does not guarantee that the information or services on the site will meet all requirements of visitors;
The Company assumes no responsibility for results obtained by visitors as a result of using the information or services on the site; use of the information and services on the site is at your own risk;
The Company does not guarantee that the services on the site will operate continuously, uninterrupted, or error-free;
The Company assumes no responsibility for any damages that users may incur due to temporary interruption or malfunction of the site or from the use of information obtained through links from the site to other sites (their use is at the user’s discretion).

4. CONTRACTUAL DOCUMENTS
By registering an order on the site, the buyer agrees to the form of communication chosen by the seller for its commercial operations (telephone or email).
After placing an order, the buyer will receive an electronic notification from the seller at the email address provided when creating the account. This notification does not constitute acceptance of the order.
If the ordered product/products are no longer in stock, the seller will notify the buyer of the situation and will offer similar products. If the buyer does not wish to purchase alternative products, the seller will refund the amount paid for the original order, if applicable.
The contract between the buyer and the seller is deemed concluded when the buyer receives the product from the seller after payment has been made under the agreed conditions.

5. ONLINE SALES AND ORDER POLICY
All product prices presented on the site are expressed in euros (EUR) and Bulgarian leva (BGN) and include VAT.
Any user may use the site to place an order with the seller.
The user may communicate with the seller via the email addresses and phone numbers listed in the contact section. The seller may use the data received from the user in accordance with the privacy policy to analyze user profiles and customer behavior for the purpose of improving services.
In the D I T A N I online store, all ordered products (except those with status “Ready for delivery”) are made specifically for you, according to your size, your choice of gemstones, your choice of metal, and gold color. Our factory manufactures them according to your criteria.
All jewelry images are for illustrative purposes only and may differ from the actual product. All descriptions, parameters, and characteristics of made-to-order jewelry are approximate and may differ from the actual ones. All specific parameters for a custom-made piece are sent to the buyer for confirmation within 10 business days before the start of production. It is the buyer’s responsibility to agree or disagree with the specified parameters before production begins. In case of disagreement, the seller will refund the full amount paid and the order will be canceled.
Natural gemstones contain inclusions, may be imperfect, and may have different color shades that may not appeal to the buyer; the buyer is aware of this fact before placing an order.
The buyer places an order by adding products to the cart and completing the order by making payment, selecting one of the methods indicated by the seller.
Any product added to the shopping cart is available for purchase as long as it is in stock. Adding a product to the shopping cart without completing the order does not constitute placing an order or reserving the product.
By completing the order form and making payment, the buyer assumes responsibility that all provided data is correct and complete at the time of purchase.
By completing the order process, the buyer agrees that the seller may contact them through all available means when necessary.
In cases where the buyer’s card-issuing bank does not accept the payment (for online payments), or the data provided by the buyer is incorrect or incomplete, the seller has the right to cancel the order, notify the buyer, and be released from any further obligation.

6. MADE TO ORDER AND READY FOR DELIVERY
The production period is up to 45 business days after the buyer confirms the specific parameters of the jewelry. The production time begins after confirmation. Production timelines vary depending on the specific jewelry piece and are only approximate. Delays are possible.
The seller cannot refund the paid amount after the buyer has placed an order, confirmed the parameters, and the custom-made jewelry is already in production. The buyer is aware of this fact before placing the order.
Products with status “Ready for delivery” may be ordered and delivered within 1–3 business days. This status is displayed when adding the product to the cart.
D I T A N I cannot guarantee that all products marked “Ready for delivery” are in stock at the time of your order due to inventory discrepancies. If a product is unavailable, we may contact you by phone or email regarding possible delays.
Please note that products in your cart with status “Ready for delivery” are not reserved and may be purchased by other customers until you complete the order and receive an order confirmation email.

7. INTELLECTUAL PROPERTY RIGHTS
D I T A N I ™ is a registered trademark with the Patent Office of the Republic of Bulgaria under number 175859. Articles published by the company (texts and images) are protected under intellectual property laws. Reproduction of any written or illustrative material without prior consent of the publisher is strictly prohibited.
All materials used on the site are the intellectual property of the seller. In case of copyright infringement, please contact contact@ditani.bg.
Content, logos, stylized images, trademarks, static and dynamic images on the site are the exclusive property of the seller.
Copying, distribution, publication, transfer, modification, or use of any content for purposes other than those intended by the seller, including removal of copyright marks, is prohibited.
The user may copy, transfer, and/or use content only for personal or non-commercial purposes, provided it does not conflict with these General Terms.
8. PERSONAL DATA PROCESSING
By using the contact form or services on the site, the user agrees to be contacted by the seller through all available means and understands that the provided contact data (name, surname, email address, phone number) will be processed in the seller’s database for the purpose of improving services and business relations.
Regarding cookies, please refer to the Cookie Policy displayed on the website www.ditani.bg.
Regarding general personal data protection provisions, please refer to the GDPR Policy displayed on the website www.ditani.bg.

9. CONFIDENTIALITY
The seller will maintain the confidentiality of all information provided by the buyer.
D I T A N I collects the following personal information through the site:

  • Contact information (name, surname, age, email address, delivery address, phone)
  • Username and password
  • Personal interest information
  • Demographic information
  • Location data (from IP address and delivery address)
  • Online activity information (device information, browsing history, behavior) through cookies

D I T A N I uses this information to:

  • evaluate and improve service and product quality, analyze products and customers, data analysis, and other internal functions
  • communicate with users via email or mobile phone
  • respond to customer requests

10. INVOICING – PAYMENT
After completing the order, the seller will issue a document for the ordered products based on the data provided by the buyer, in accordance with applicable legislation.
We inform you that personal data is processed for fiscal and accounting purposes as part of the contractual relationship.
Consent to data processing is voluntary; however, refusal makes it impossible to issue required documents and maintain business relations.
Rights: In accordance with Regulation (EU) 2016/679, you have the right to access, correct, delete (subject to tax laws), withdraw consent, object to processing, restrict processing, data portability, human intervention in automated decisions, and lodge complaints with supervisory authorities. For full GDPR details, please review www.ditani.bg.
The data controller is D I T A N I.

11. DELIVERY OF GOODS
The seller will ensure proper packaging and provide all documents necessary for delivery.

12. PRICE
The seller will make every effort to provide accurate price and product information. Some features and/or prices may be inaccurate. If an incorrect price is identified, the seller has the right to cancel the order.

13. RETURNS
Products with status “Ready for delivery,” purchased online or from a D I T A N I boutique, may be returned within 14 days of receipt if unworn, in perfect condition, and suitable for resale.
D I T A N I does not issue refunds for change of mind or incorrect purchases.
The customer is responsible for the safe return of items to D I T A N I until confirmed received by customer service.
To initiate a return, email contact@ditani.bg or return the product to a D I T A N I boutique.
Returns are not accepted if:

– returned outside the return period;

–  custom-made;

Only jewelry in original packaging with all promotional materials will be accepted.
Custom-made jewelry cannot be returned in accordance with legislation.
Ring resizing is possible for a fee depending on model complexity.
Return shipping and insurance costs are borne by the buyer.
Refunds will be processed within 14 calendar days via bank transfer.

14. WARRANTIES
All products benefit from warranty conditions under Bulgarian law.
DITANI jewelry has a lifetime warranty. Authenticity of materials (14K gold, 18K gold, PT950 platinum) and gemstones is guaranteed for life.
The warranty does not cover damage due to misuse, accidents, or negligence.
Warranty repairs are free within 35 business days if a manufacturing defect is confirmed.

15. TRANSFER OF OWNERSHIP
Ownership is transferred upon delivery after payment is completed, confirmed by signature upon receipt.

16. APPLICABLE LAW
These General Terms are governed by Bulgarian law. Disputes shall be resolved amicably or by competent Bulgarian courts.

17. MISCELLANEOUS
The Company reserves the right to update these General Terms. Registered users will be notified and must accept updates.
Use of the site constitutes acceptance of the General Terms.
For data protection inquiries, contact gdpr@ditani.bg.
For any issues or complaints related to the site, contact contact@ditani.bg.